Question 1

Is Button Health a private clinic?

Accepted Answer

No. Button Health is an OHIP-covered family medicine clinic at Bay & College. When we open, you can call the clinic to book, as you would at any family practice. The Button membership is a separate, optional subscription for the digital channel and tools.

Question 2

Are you accepting new patients?

Accepted Answer

Not yet. We're coming soon to 790 Bay St. #536, Toronto. The only way to secure your spot is to join the priority list. When we open, priority list members get first access to book appointments before we open to the general public.

Question 3

How many spots are on the priority list?

Accepted Answer

We have a limited number of spots based on our physician capacity. Once we reach capacity, we'll close the list. It's first-come, first-served. Those who sign up earlier will be notified first when appointments become available.

Question 4

Do I have to commit to anything?

Accepted Answer

Joining the priority list is free, with no contract or card required. It does not sign you up for a membership. We ask that you join if you're looking for a family doctor, because spots are limited by our physician capacity. We need your name and mobile number to let you know when booking opens.

Question 5

How does the priority list work?

Accepted Answer

It's simple: sign up with your phone, and you'll be added to our list in the order you joined. When we open, we'll text you with instructions to book your first appointment. Priority list members get access before we open to the general public. The earlier you sign up, the earlier you'll be notified.

Question 6

Can I bring my family?

Accepted Answer

Yes. We're a family medicine practice caring for patients of all ages, from newborns to seniors. One priority-list signup covers your whole family. When you book, you can register each family member. Membership pricing for adults and children is explained in the Membership section below.

Question 7

Do I need a membership to be a patient?

Accepted Answer

No. When we open, call the clinic to book your OHIP-covered visits. For results and follow-up, you can call the clinic or receive a call from us. Members have a wide range of benefits and use the portal for seeing results, follow-up, booking, renewing prescriptions and communication with the team. Both channels connect you with the same doctors and care.

Question 8

What does the membership include?

Accepted Answer

Book without calling: Book, manage and reschedule appointments online. Complete forms before your visit and enter your primary concern when you book. Your doctor reads it before entering the exam room, so the visit starts with the problem you came in for. Hear from us without chasing: Use secure messaging with the clinic. Notifications let you know when new information is ready and direct you to log in. Results and automated follow-up after your visit are available through the portal. Your records in one place: Access test results, visit notes, care plans and instructions shared by your clinic. An AI-generated visit summary is posted after your appointment. Download documents for your files and find past information without searching through email. Use the app or a browser on your phone, tablet or computer at any hour. Connect your devices: Connect Apple Health, Fitbit, Garmin, Oura and Cronometer. Keep a food and lifestyle journal, track activity and sleep, and log weight, blood pressure and other supported measurements. You choose what is shared, spend less time entering the same information twice, and have it there to discuss at your appointment. Pay for uninsured services online: Pay online for services not covered by OHIP, such as an uninsured prescription renewal. These service fees are separate from the membership. Bloodwork dashboard: Coming soon: current and past bloodwork at a glance. Your grocery list, lab tested: We independently lab test local produce and meat for pesticides, heavy metals and other contaminants. Members can compare results, see which foods tested lowest and find where to buy them.

Question 9

When booking, why do you ask for my primary concern?

Accepted Answer

A standard publicly funded family medicine appointment is short and structured around the main reason you came in. Entering your primary concern when you book gives your doctor a starting point before the visit. Think about what matters most to you and what you want help with. The visit starts there, and other concerns may need their own appointment. Knowing how appointments are structured helps you plan your visits and make the most of each one.

Question 10

What does it cost?

Accepted Answer

Membership costs $15 a month for each adult aged 18 or older, annual commitment. Children under 18 are included at no charge on a parent's or guardian's membership.

Question 11

Why is there a membership?

Accepted Answer

People rarely see a doctor when they’re at their best. The membership supports everything between visits: your results, notes and device data in one place, a direct line to our team, and a bloodwork dashboard we’re building ourselves (coming soon). It also helps fund independent lab testing of everyday basics from local suppliers, including meat, produce and water, for pesticides, heavy metals and other contaminants. When testing launches, members will see every result, alongside a growing directory of local suppliers, to help decide what to buy and where.

Question 12

Can I get a membership without being a Button patient?

Accepted Answer

Yes. You can use the membership to keep records in one place without seeing a Button Health doctor. For example, an adult child can help keep a parent's specialist reports and bloodwork together. The adult whose records are being managed needs a separate membership.

Question 13

Can I add family members?

Accepted Answer

Each adult aged 18 or older needs their own membership at $15/month plus HST. Children under 18 are included at no charge on a parent's or guardian's membership.

A dependent who turns 18 stays included until the parent's or guardian's next renewal, then moves to their own membership. If you manage records for another adult, such as a parent, that adult needs a separate membership.

Question 14

Can I cancel?

Accepted Answer

The membership is a 12-month commitment, billed monthly. You cannot end it before the 12-month commitment is complete.

Question 15

Which apps and devices connect?

Accepted Answer

You can connect Apple Health, Fitbit, Garmin, Oura and Cronometer. Supported information syncs into your food and lifestyle journals, including activity, sleep, nutrition and health measurements, depending on the connection. You can also log weight, blood pressure and other supported measurements.

You choose what to share. For Apple Health, you can select which supported data categories to share through the app. Connecting your accounts reduces double entry and brings information together to discuss at your appointment.

Question 16

What does "OHIP-funded" mean?

Accepted Answer

OHIP (Ontario Health Insurance Plan) covers all our core family medicine services at no cost to you. This includes consultations, routine check-ups, and most standard medical services. Some specialized or uninsured services may have additional fees, which we'll always discuss upfront. The membership is separate, optional, and not part of OHIP.

Question 17

What if I already have a family doctor?

Accepted Answer

About a third of people on our list already have a family doctor. Worth knowing: OHIP rosters you to one family physician at a time, so joining us means switching, not keeping a backup. Our doctors are independent, certified family physicians, the same care you'd get at any family practice in Ontario, with OHIP covering the cost. Switching is patient-driven and follows the same OHIP procedure used at every clinic in the province:

Call OHIP at 1-800-268-1153 and tell them you want to change doctors. Give them your OHIP health card number and our doctor's full name. They'll mail you a confirmation letter in about 7 days. Bring that letter to your first appointment with us.

Full rostering takes a few weeks to process through OHIP after that. This is standard across the province, not specific to us. Because you can only hold one family doctor at a time, please join only if you genuinely intend to switch. If you're unhappy with your current care, it's worth starting now so you're ready when we open.

Question 18

How will you use my phone number?

Accepted Answer

We may text or call you about your registration, our opening, and updates from Button Health.

Question 19

How long do Torontonians typically wait for a family doctor?

Accepted Answer

The average wait to find a family doctor in Ontario is 2-3 years, and many people never find one. Over 2.5 million Ontarians don't have a family doctor. By joining our priority list, you skip that wait entirely and get notified the moment we're ready to accept patients.

Question 20

What services do you offer?

Accepted Answer

When we open, we'll offer scheduled family medicine appointments for periodic health visits, routine screening, common illnesses, and ongoing care for children, adults, and seniors. Services will include prescriptions and medication reviews, chronic disease management (such as diabetes, high blood pressure, high cholesterol, asthma, and thyroid conditions), diabetes education, smoking cessation, and mental health consultations.

We'll also provide sexual health care and women's and men's health services, including contraception counselling, STI testing and treatment, menstrual and menopause care, cervical screening, and prostate health. Children's care will include growth and development reviews.

We'll arrange lab tests and imaging, review results, coordinate specialist referrals, and provide follow-up after hospital visits. Routine screening will include cancer screening and screening reminders. Blood work is available at a separate lab on the same floor.

Appointment and follow-up-due reminders go to every patient. When something urgent comes up, we'll work to see you the same day whenever our schedule allows.

Question 21

What makes Button Health different?

Accepted Answer

We read 110,722 reviews across 1,316 Toronto family medicine clinics to identify every pain point patients complain about. One in three was a single star, and almost none of the anger was about the medicine. It was the phone nobody answers, the wait, the front desk, and never hearing back. We're building the systems to fix exactly that.

We use technology to eliminate as much of the friction between you and good healthcare. We respect how medicine works. We just try to make the delivery better.

You can book and follow up with the clinic by phone. The optional membership provides online booking, secure messaging and access to records shared by your clinic through the portal. The doctors and OHIP-covered care are the same.

Question 22

What do I need before my appointment?

Accepted Answer

A credit card on file is required to book. It's only charged ($75) if you miss your appointment, arrive late, or cancel less than 48 hours before your appointment time.

For OHIP-insured services, bring a valid Ontario health card and photo ID. You'll provide your health card information when booking.

International students: we don't bill UHIP directly, but we'll provide a valid receipt you can submit to UHIP yourself. We'll confirm the cost of your visit at check-in.

A membership is not required to be a patient. The credit card requirement applies to every patient.

Question 23

When I become a patient at Button Health, will I lose my doctor if I visit a walk-in clinic?

Accepted Answer

No. We won't remove you from our roster if you visit a walk-in while traveling or can't get an appointment with us. No lectures, no penalties.

Your health comes first. We're building a clinic you'll actually want to use, so you won't need to go elsewhere. But if you do, we understand.

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