Terms of Service - Button Health

Effective Date: July 2, 2026

1. Introduction and Acceptance of Terms

1.1. These Terms of Service (“Terms”) govern your access to and use of Button Health’s (“button”, “Company”, “us”, “our”, or “we”) online healthcare clinic services, website https://buttonhealth.ca (the “Site”), and any button applications provided on any mobile platform (collectively, the “Services”).

1.2. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

1.3. You must be at least 18 years of age to use our Services. If you are under 18, you represent that you have your parent’s or legal guardian’s permission to use the Services.

1.4. button reserves the right to modify these Terms at any time in its sole discretion without prior notice. Your continued use of the Services after such modifications constitutes your acceptance of the modified Terms.

1.5. These Terms contain provisions that limit our liability and require you to resolve any disputes with us on an individual basis. BY ACCEPTING THESE TERMS, YOU AGREE TO THESE LIMITATIONS.

1.6. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.

2. Services Description

2.1. button provides management, administrative, technology, facility, and support services that enable access to health and wellness services, and operates the patient portal and related tools. button does not itself provide medical care; medical services are provided by independent regulated health professionals as described below in this section. The services made available through button include, but are not limited to:

Health assessment tools
Remote health consultations
Health data tracking and dashboard services
Diagnostic services
Treatment recommendations
Blood test analysis and interpretation
Personalized health recommendations
Digital health records
Telemedicine consultations
Prescription management
Health educational content
Wellness tracking
Medical appointment scheduling

2.2. The Services are provided for informational and educational purposes only. YOU ACKNOWLEDGE THAT THE SERVICES DO NOT CONSTITUTE MEDICAL ADVICE OR TREATMENT AND WE ARE NOT RESPONSIBLE FOR ANY HEALTH DECISIONS YOU MAKE BASED ON INFORMATION OBTAINED THROUGH THE SERVICES.

2.3. Our health dashboard is provided as an optional service that allows you to track your health metrics. The data displayed is based on information you provide and may include comparative statistical analysis with anonymized user data.

2.4. We may, at our sole discretion, modify the Services, discontinue the Services, or add or remove features at any time without notice or liability for any reason whatsoever.

2.5. Certain features or benefits of the Services, including features offered through our optional patient portal and membership, may be provided without charge, on a trial or introductory basis, or subject to fees, in each case as determined by us from time to time in our sole discretion. We make no representation as to whether any particular fee will apply now or in the future. Any fees will be clearly disclosed to you before you incur them, and you will not be charged for a feature without your prior agreement. See the “Patient Portal, Payment, and Appointment Fees” section for details, including our appointment cancellation and no-show fees.

2.6. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THE SERVICES.

2.7. We may make available an optional patient portal and associated membership through which you can, among other things, book and manage appointments, view test results and health information, access a personal health dashboard, pay for products or services that are not covered by OHIP, and access other benefits we may offer from time to time. Use of the portal and membership is optional and is governed by the “Patient Portal, Payment, and Appointment Fees” section below. Enrolment is not required to receive medically necessary insured care, and you may continue to book appointments without using the portal, including by contacting the clinic by telephone.

2.8. Our role as a management services organization. button operates as a management services organization. button provides management, administrative, technology, facility, scheduling, billing-support, and related non-clinical services to the medical practice and to the independent health professionals who deliver care. button is not a medical practice, does not employ the physicians or other regulated health professionals who provide medical services, and does not itself practise medicine or provide medical advice, diagnosis, or treatment. Some services made available through button, including the patient portal and the records system, are operated by independent third-party platforms rather than by button, as described below in this section.

2.9. Independent providers and your relationship with them. Medical services made available through button are provided by independent regulated health professionals (such as physicians and nurse practitioners) who are independent contractors and are not employees or agents of button. Your relationship with a provider is a direct health professional and patient relationship. Each provider is solely responsible for the care they deliver, for their compliance with applicable professional and legal standards, and for their own record-keeping and privacy obligations in respect of your medical records. In facilitating your access to these providers, button acts as an administrative service provider and not as the party responsible for the provision of medical care. A provider may determine that a particular service is not clinically appropriate or permitted and may decline to provide care in their professional discretion. Prescriptions, medical advice, and documentation issued by a provider are for your personal use only and must not be shared, altered, or used for any unauthorized purpose.

2.10. Medical records and custodianship. Each provider (or their medical practice) is the health information custodian of the medical records they create and maintain in connection with your care, and those records remain under the custody and control of the provider or practice. The records and patient portal are operated by an independent third-party platform that hosts and processes that information as an information manager on the custodian’s behalf. button accesses and uses such information only as an agent of, and service provider to, the custodian, as needed to provide administrative and operational services on their behalf and under their authority, in accordance with applicable health privacy laws (such as Ontario’s Personal Health Information Protection Act). button does not control the content of those records and does not make determinations regarding custodianship. Requests to access, correct, or obtain a copy of your medical records should be directed to your provider or the clinic.

2.11. Third-party portal and services. The patient portal and certain related services are provided through one or more independent third-party platforms, including a practice-management and patient-portal provider that is certified for use in Canada. Your use of the portal is also subject to that provider’s own terms of service and privacy policy, in addition to these Terms. button does not control, and is not responsible for, the availability, operation, security, or content of third-party platforms, although button selects providers that maintain appropriate safeguards for personal and health information. If you use a third-party service, you may be contracting directly with that third party for that service.

3. Account Registration and Security

3.1. To access certain features of the Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. This includes providing a valid telephone number for SMS verification and communications.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. You are also responsible for ensuring that your telephone number is current and that you have access to receive SMS messages from us.

3.3. We reserve the right to suspend or terminate your account at our sole discretion without notice for any reason whatsoever, with or without cause.

3.4. You agree that you will not share your account credentials with any third party or allow any third party to access your account.

3.5. We reserve the right to refuse registration, cancel an account, or remove or edit content in our sole discretion, with or without cause.

3.6. YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE FOR THIRD PARTY ACCESS TO YOUR ACCOUNT THAT RESULTS FROM THEFT OR MISAPPROPRIATION OF YOUR ACCOUNT CREDENTIALS.

4. User Responsibilities and Conduct

4.1. You agree to use the Services only for lawful purposes and in accordance with these Terms.

4.2. You agree not to:

Use the Services in any way that violates any applicable federal, provincial, local, or international law or regulation
Impersonate another person or misrepresent your affiliation with a person or entity
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services
Use any robot, spider, or other automatic device to access the Services
Introduce any viruses, Trojan horses, worms, or other material that is malicious or technologically harmful
Attempt to decompile, reverse engineer, or disassemble any portion of the Services
Harvest or collect email addresses or other contact information of other users from the Services
Use the Services in any manner that could disable, overburden, damage, or impair the site
Use any information obtained from the Services to harass, abuse, or harm another person
Use the Services for any commercial purposes without our prior written consent
Monitor availability, performance or functionality of the Services for any competitive purpose
Engage in any data mining, data harvesting, data extracting or any other similar activity in relation to the Services
Create a false identity or impersonate another person in connection with your use of the Services

4.3. You are solely responsible for:
Any decisions you make based on information provided through the Services
Providing accurate and complete information about your health
Seeking appropriate professional medical advice when necessary
Ensuring your use of the Services complies with all applicable laws and regulations
Any consequences resulting from your use of the Services
Maintaining appropriate security measures to protect your personal data
Actions that take place using your account credentials
Any use of or reliance on any content or materials found on the Services

4.4. The Services may include interactive features that allow users to post, submit, publish, display, or transmit content. You understand that all such contributions are non-confidential and button shall have the right to use, copy, display, perform, distribute, translate, or disclose such contributions to third parties without compensation to you.

4.5. YOU ACKNOWLEDGE THAT YOU USE THE SERVICES AT YOUR OWN RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THE SERVICES.

5. Intellectual Property Rights

5.1. The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by button, its licensors, or other providers of such material and are protected by Canadian and international intellectual property laws.

5.2. These Terms grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services.

5.3. Any feedback, comments, or suggestions you provide regarding the Services shall be deemed to be non-confidential, and button shall be free to use such information on an unrestricted basis without compensation to you.

5.4. The button name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of button or its affiliates. You may not use such marks without the prior written permission of button.

5.5. You retain ownership of any intellectual property rights in content you submit to the Services. By submitting content, you grant button a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for any purpose whatsoever, commercial or otherwise, without compensation to you.

6. User Content

6.1. By submitting, posting, or displaying content on or through the Services (“User Content”), you grant button a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content for any purpose, including for commercial, marketing, promotion, and redistributing part or all of the Services.

6.2. You represent and warrant that you own or control all rights in and to the User Content and have the right to grant the license above. You also represent and warrant that your User Content does not violate any third party’s rights or any applicable laws.

6.3. We reserve the right to remove any User Content that violates these Terms or that we deem, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, without any obligation to provide notice or explanation.

6.4. We are not responsible or liable to any third party for the content or accuracy of any User Content posted by you or any other user of the Services.

6.5. YOU UNDERSTAND THAT ONCE YOU POST USER CONTENT, IT MAY NOT BE POSSIBLE TO REMOVE SUCH CONTENT FROM THE SERVICES, AND YOU RELEASE US FROM ANY LIABILITY FOR MAINTAINING ANY USER CONTENT.

7. Health Data and Medical Information

7.1. When you use our Services, we may collect health data provided by you for the purpose of diagnosing and treating illnesses through our online health clinic services. This includes information derived from blood test results, photographs, and other medical data you submit to us.

7.2. By submitting health data, you grant button permission to:

Process your health data to provide you with the Services
Use your health data to populate your individual private health dashboard
Anonymize your health data for statistical analysis and comparison against other users
Store your health data on our secure servers
Share your health data with healthcare providers as necessary to provide the Services
Use your health data for research and development purposes
Use your health data to improve our Services and develop new products and services
Use your health data to create aggregate statistics about users of our Services
Transfer your health data to third parties in connection with a corporate transaction
Disclose your health data as required by law or to protect our legal rights
Any other use as we may determine in our sole discretion

7.3. Provincial health records cannot be destroyed by us, and you should consult your province if you would like further information or have concerns regarding these records.

7.4. You acknowledge that:
The Services are not intended to provide emergency medical services
Information provided through the Services is not a substitute for professional medical advice, diagnosis, or treatment
We do not guarantee that the information provided is accurate, complete, or up-to-date
You should always consult with a qualified healthcare provider before making any health-related decisions
We are not responsible for any health decisions you make based on information obtained through the Services

7.5. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY HEALTH-RELATED INFORMATION OR SERVICES PROVIDED BY button IS AT YOUR SOLE RISK AND THAT button ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY HEALTH OUTCOMES RESULTING FROM YOUR USE OF THE SERVICES.

7.6. For more information about how we handle health data, please refer to our Privacy Policy.

8. Disclaimers and Warranties

8.1. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. button AND ITS AFFILIATES DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2. button and its affiliates do not warrant that:

The Services will function uninterrupted, secure, or available at any particular time or location
Any errors or defects will be corrected
The Services are free of viruses or other harmful components
The results of using the Services will meet your requirements
The quality of any products, services, information, or other material purchased or obtained through the Services will meet your expectations
The Services will be compatible with your hardware or software
Your use of the Services will not infringe any third party’s rights
Any information obtained through the Services will be accurate or reliable
Any defects in the operation or functionality of the Services will be corrected

8.3. Medical information changes constantly, and therefore the medical information provided by button may be inaccurate, incomplete, or outdated.

8.4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM button OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

9. Limitation of Liability

9.1. IN NO EVENT SHALL button, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES
ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
ANY CONTENT OBTAINED FROM THE SERVICES
UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
ANY MEDICAL OR HEALTH-RELATED DECISIONS MADE BY YOU BASED ON INFORMATION PROVIDED THROUGH THE SERVICES
STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES
ANY OTHER MATTER RELATING TO THE SERVICES
ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY
ANY INFORMATION, PRODUCTS, OR SERVICES OBTAINED THROUGH THE SERVICES
ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES

9.2. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OUR SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

9.3. THE LIMITATIONS OF LIABILITY SET OUT IN THIS SECTION WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REGARDLESS OF WHETHER button HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

9.4. YOU EXPRESSLY UNDERSTAND AND AGREE THAT button SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE RESULTING FROM:
YOUR FAILURE TO FOLLOW OUR SAFETY RECOMMENDATIONS
YOUR RELIANCE ON ANY INFORMATION OR CONTENT PROVIDED THROUGH THE SERVICES
THE TEMPORARY OR PERMANENT DISCONTINUATION OF THE SERVICES
DELETION, CORRUPTION, OR FAILURE TO STORE ANY USER CONTENT OR OTHER DATA MAINTAINED OR TRANSMITTED THROUGH THE SERVICES
YOUR FAILURE TO PROVIDE US WITH ACCURATE INFORMATION
YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL

10. Indemnification

10.1. You agree to defend, indemnify, and hold harmless button, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

Your violation of these Terms
Your use of the Services
Your User Content
Your violation of any third party’s rights
Your violation of any law or regulation
Any claim that your User Content caused damage to a third party
Any activity related to your account
Any use of your account credentials by any person
Your negligence or willful misconduct
Your failure to obtain proper medical advice or care
Or any other matter related to your use of the Services

10.2. button reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of button.

10.3. THIS INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TERMS AND YOUR USE OF THE SERVICES.

11. Termination

11.1. We may terminate or suspend your access to all or part of the Services, without notice or liability, for any conduct that we, in our sole discretion, believe is in violation of these Terms or is harmful to the interests of another user, a third-party, or us, or for no reason whatsoever.

11.2. You may terminate these Terms at any time by discontinuing use of the Services and closing your account.

11.3. All provisions of the Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11.4. Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services, or you may contact us at https://buttonhealth.ca/contact.

11.5. We are not responsible for any loss or harm related to your inability to access or use the Services after termination.

11.6. button, IN ITS SOLE DISCRETION, RESERVES THE RIGHT TO DISCONTINUE PROVIDING THE SERVICES OR ANY PART THEREOF WITH OR WITHOUT NOTICE.

12. Governing Law and Jurisdiction

12.1. These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2. Any legal action or proceeding relating to your access to or use of the Services shall be instituted exclusively in the courts located in Toronto, Ontario. You agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

12.3. You agree to waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

12.4. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

13. Dispute Resolution

13.1. Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, shall be referred to and finally resolved by arbitration in accordance with the arbitration laws of Ontario.

13.2. The arbitration will be conducted in the English language and will take place in Toronto, Ontario, Canada.

13.3. The arbitration tribunal shall consist of a sole arbitrator appointed by button.

13.4. THE PARTIES AGREE THAT ANY ARBITRATION SHALL BE LIMITED TO THE DISPUTE BETWEEN THE PARTIES INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW:

NO ARBITRATION SHALL BE JOINED WITH ANY OTHER
THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS
THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS

13.5. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND button ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

13.6. NOTWITHSTANDING THE FOREGOING, YOU AGREE THAT button MAY BRING SUIT IN COURT TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS.

14. Severability and Waiver

14.1. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

14.2. The failure of button to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14.3. No waiver by button of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of button to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

14.4. YOU WAIVE ANY RIGHT YOU MAY HAVE TO RECEIVE SPECIFIC NOTICE OF SUCH CHANGES OR MODIFICATIONS.

15. Entire Agreement and Assignment

15.1. These Terms, together with the Privacy Policy, constitute the entire agreement between you and button regarding our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

15.2. You may not assign or transfer these Terms, by operation of law or otherwise, without button’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void.

15.3. button may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

16. Changes to Terms

16.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time without prior notice. Your continued use constitutes acceptance of such changes.

16.2. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Services.

16.3. YOU AGREE THAT YOUR CONTINUED USE OF THE SERVICES AFTER SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

17. Notice and Electronic Communications

17.1. You agree that we may provide you with notices, including those regarding changes to these Terms, by email, SMS text message, regular mail, or postings on the Services.

17.2. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically or via SMS satisfy any legal requirement that such communications be in writing.

17.3. SMS Communications and Verification. By providing your telephone number and using our Services, you expressly consent to receive SMS text messages from button for the following purposes:

Account verification and authentication
Appointment reminders and confirmations
Test results notifications
Prescription and treatment updates
Service-related alerts and notifications
Security alerts
Two-factor authentication codes
Other communications necessary to provide the Services

17.4. You acknowledge that:
Standard message and data rates may apply based on your mobile carrier’s plan
You are responsible for any charges incurred from receiving SMS messages
The frequency of messages will vary based on your use of the Services
You must maintain an active telephone number capable of receiving SMS messages
You will notify us immediately if your telephone number changes
SMS messages may not be encrypted and may not be secure

17.5. You may opt out of non-essential SMS communications at any time by replying STOP to any message or by contacting us at https://buttonhealth.ca/contact. However, you acknowledge that opting out of SMS communications may limit your ability to use certain features of the Services, particularly those requiring identity verification or time-sensitive notifications.

17.6. For SMS support or questions, reply HELP to any message or contact us at https://buttonhealth.ca/contact.

18. Waiver and Severability

18.1. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18.2. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

19. Headings

19.1. The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

20. Privacy and Data Protection

20.1. You acknowledge that you have read our Privacy Policy, which describes how we collect, use, and share your personal data. By using the Services, you consent to the collection, use, and sharing of your personal data as described in our Privacy Policy.

20.2. You acknowledge that data transmitted via the internet is never completely secure and you provide your information at your own risk.

20.3. YOU CONSENT TO OUR COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN OUR PRIVACY POLICY.

21. Non-Performance

21.1. The failure of button to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

21.2. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

22. Patient Portal, Payment, and Appointment Fees

22.1. Patient Portal and Membership. We may offer an optional patient portal and associated membership through which you can, among other things, book and manage appointments, view test results and health information, access a personal health dashboard, pay for products or services that are not covered by OHIP (such as block fees for uninsured services), and access other membership benefits we may make available from time to time. Enrolment in the portal is optional. You may continue to book appointments and receive medically necessary insured care without enrolling, including by contacting the clinic by telephone. A payment method on file is required in all cases, as described in this section, whether or not you enrol in the portal.

22.2. Introductory and as-available basis. The portal and membership are currently offered on a trial and introductory basis for a period that we have not fixed and that we may change or end at any time. We make no representation, warranty, or guarantee that the portal or membership, or any particular feature or benefit, will be made available to you, will be available in full, or will remain available, and access may be limited, suspended, modified, or withdrawn at any time in our sole discretion, with or without notice. Features, benefits, and membership tiers may be added, changed, restricted, or removed at any time, and may differ from one user to another. The portal may be offered in different plans or tiers, and the features and benefits available to you depend on the plan or tier, if any, that applies to your account. Some features may be available only under a particular plan or tier, may be offered on a trial or preview basis, or may otherwise be limited, and we may move features between plans or tiers at any time. Nothing in these Terms obligates us to offer any feature or benefit free of charge or for any fee, and we make no representation as to whether any fee will apply now or in the future. If we introduce a fee for any feature or benefit, we will disclose it to you before you incur it and will not charge you for it without your prior agreement.

22.3. Payment method required. A valid payment method, such as a credit card, is required to book or hold any appointment with us, whether you book online through the portal or by telephone, and it must be kept on file. We collect and retain a payment method on file for purposes that include: (a) processing payment for products and services that are not covered by OHIP or another provincial health insurance plan, such as block fees and other uninsured services that you request; (b) verifying your identity and confirming your eligibility for certain services; and (c) processing cancellation, late-cancellation, and no-show fees in accordance with this section. Payment methods are collected and processed by our third-party payment processor using industry-standard encryption and security protocols; we do not store your full payment card number. For certain services, your payment method may be pre-authorized for an estimated amount before or at the time of your appointment. You are responsible for keeping your payment method current and valid, and we may decline to book, or may cancel, an appointment for which no valid payment method is on file.

22.4. Authorization to charge. By providing a payment method, you authorize us and our payment processor to charge that payment method for amounts you incur under these Terms, including the no-show and late-cancellation fees described below and any fees for products or services not covered by OHIP that you request.

22.5. Cancellations and no-show fees. Appointments are reserved for you specifically. If you cancel or reschedule an appointment with less than forty-eight (48) hours’ notice, or if you do not attend a scheduled appointment or arrive more than fifteen (15) minutes after its scheduled start time (which we may treat as a missed appointment), we may charge a fee of $75.00 to your payment method on file. These fees relate to the administration of reserved and missed appointment times, are not fees for insured medical services, and are not covered by OHIP. We may waive the fee at our discretion, for example in the case of a genuine emergency. The specific cancellation and no-show terms that apply to a given service, including any applicable notice periods and fees, will be made available to you before you book and may also be included in your appointment confirmation.

22.6. Fees stated in Canadian dollars. Fees under these Terms are stated and charged in Canadian dollars. Fees for products or services that are not covered by OHIP may be subject to applicable taxes, which will be added where required.

22.7. Appointment requests and scheduling. When you request an appointment, whether in person, by telephone, or through the portal, your request is not confirmed until we accept and schedule it. We cannot guarantee that every appointment request will be accepted, and we are not obligated to accept all requests. Even after an appointment is confirmed, unexpected circumstances may require us to reschedule or cancel it, and we reserve the right to do so at any time before it takes place. Where we cancel an appointment, you will not be charged a cancellation or no-show fee for that appointment.

23. Contact Information

23.1. For any questions about these Terms, please contact us at:

Button Health 790 Bay St. #536 Toronto, ON M5G 1N8 https://buttonhealth.ca/contact